Role overview
Menaco Seeds B.V. is a commercial vegetable seed enterprise that is part of the Limagrain Group. We provide products under various commercial brands, primarily Nickerson-Zwaan, DP Elite Zaden, and Huizer Zaden. Our commitment lies in serving the markets of the Middle East and North Africa, with the goal of establishing ourselves as a leading company in these regions.
If you thrive in an international setting focused on a service-oriented and sustainable mission, enjoy leading and mentoring fellow Customer Service Representatives, participating in meetings, and simultaneously delivering optimal service to our customers, then you are the ideal candidate we seek!
What would your role entail if you join our team?
The Customer Service department is a vital component of our organization. You will be at the heart of our operations, managing and enhancing daily workflows. One of your responsibilities will be to create and monitor customer objectives. You will maintain close communication with the Sales, Planning, Processing, Marketing, and Quality Teams. Our goal is to ensure the best possible service for our customers. To achieve this, you, as a manager, along with your team and other departments, will be accountable for the timely delivery of vegetable seeds to our customers, ensuring the right quality, compliance with regulations, and cost efficiency. Our objective is to achieve the highest level of customer satisfaction. To facilitate this, we utilize various systems (ERP system, BI tool, MS Office, CRM, and external software systems) for transportation and phytosanitary regulation compliance.
Your responsibilities
- Overseeing daily operations within the customer service department.
- Managing the complete order flow for specific customers or regions.
- Addressing customer service concerns promptly.
- Establishing efficient customer service procedures, policies, and standards.
- Setting customer satisfaction objectives and working with the team to consistently achieve them.
- Analyzing service data and compiling comprehensive reports on your insights.
- Improving and maintaining department policies and processes.
- Hiring and training new personnel.
Additionally, you are a dynamic and self-sufficient individual with a welcoming demeanor. Given your strong sense of independence, we anticipate that you will serve as both a mentor and a collaborative team member. You thrive in high-pressure situations within often fast-paced environments. Your people-centric approach enables you to lead effectively, propose solutions, and make decisions when necessary. You demonstrate flexibility, a customer-focused mindset, proactivity, an affinity for challenges, and a robust sense of accountability.
Candidate profile
- Minimum HBO level education .
- Minimum 5 years of experience in international commercial organization.
- Clear verbal and written communication skills
- Familiarity with management techniques.
Your benefits and working environment
- 25 days paid holidays (by full time employment)
- 13 days paid ATV (by full time employment)
- Vitality leave to facilitate sustainable employability (number of days depending on age)
- Holiday allowance of 8,33%
- Hybrid working policy
- Flexible working hours (depending on the job)
- Lease-a-bike to promote sustainable employability
- Discount on collective health insurances with CZ and Nationale Nederlanden
- Commuting allowance according to the CLA for Horticultural Seed Companies
- Free fresh fruits
- Free fresh vegetables to take home in the growing season
- CLA for Horticultural Seed Companies
- Career opportunities within Limagrain Group (access to all vacancies, locally & abroad)
- Leaning & Development opportunities (Limagrain Group)
- Working with passionate colleagues
- Active Employee Association (regular events, e.g BBQ & Padel)
Recruitment process
Our recruitment process consists of two interviews.
The first interview focuses on understanding the candidate’s background, experience, and motivation for the role, as well as assessing overall fit.
The second interview is more in-depth and explores role-specific skills, competencies, and alignment with the team and company culture. A final decision is made following this stage.
Candidates may be asked to complete an assessment designed to evaluate role-specific skills.