Job Description
Posting Start Date:  5/12/25
Offer ID:  944
Unit:  Vilmorin-Mikado
Job Title:  Customer Experience Manager (M/F)
Job Location:  La Ménitré
Contract type:  Permanent
Job Description: 

Function

As part of the creation of the Customer Experience & Communication department, we are looking for our future Customer Experience Manager to contribute to the creation of the function.

Main Goal

Based at our French headquarters in La Ménitré (30 minutes from Angers, 30 minutes from Saumur), within the new global Customer Experience and Communications Department, your mission will be to:

  • Contribute to defining and implementing the customer experience strategy within the company by analyzing customer data and monitoring indicators to improve the customer journey and satisfaction.

  • Manage a team of 4 international Marketing Communication experts (Digital, Events, Graphic Design, Content Creation…) on a daily basis and lead various teams in the context of cross-functional missions.

  • Manage or participate in projects aimed at developing the customer experience and its tools (improving the customer journey, creating innovative services and solutions, problem-solving).

  • Within the company, contribute to the development of customer-centric culture across the different departments of the company, particularly in collaboration with the Internal Communication Manager.

  • For this position, professional English and French (reading, writing, speaking) and management experience are mandatory. Experience in an international environment will be a plus.

For the proper assessment of your profile, please provide us with your resume and cover letter.

Job description

New position

What we expect of you

  • Ideally, you have a master’s degree in business, marketing, customer experience, or equivalent education, with significant experience of 5 to 10 years in the field of customer experience.

  • Contributor to change, you are recognized for your listening skills, communication qualities, and have good interpersonal skills that will help you create connections with others.

  • Comfortable with numbers, analytical-minded, and proficient in customer relationship tools, you also have a technical background (operational marketing, CRM, Adobe Suite, reporting tools) that will allow you to quickly adapt to the various topics assigned to you.

  • Finally, you know how to operate in matrix organizations. You are agile and curious and will be able to organize yourself effectively in this new position.

Your benefits and working environment

  • Salary to be determined based on profile, 13th month paid monthly.

  • Working hours: Daily rate, executive status (with a minimum of 7 weeks of paid vacation / year)

  • Management bonus, profit-sharing and incentive bonus

  • Benefits : Family health insurance, discounted company restaurant, CSE (holiday vouchers, gift vouchers, discounted tickets, etc.), free on-site fitness classes.

  • By joining Vilmorin-Mikado, you will be integrated into a historic seed company, an expert within the Limagrain cooperative group, where the diversity of positions allows for long-term commitment.

  • Position based in La Ménitré (30 km from Angers city center) with a train station. Vilmorin-Mikado provides a carpooling solution.

Recruitment process

1st Screening Interview with HR member (video call)

2nd Technical Interview with the Manager (video call or on-site meeting)

3rd Validation interview with a director and a visit of the office (on-site)
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Information at a Glance
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Vilmorin-Mikado is a Franco-Japanese seed producer that has specialized in creating, producing, and selling vegetable seeds for professionals since 1743. As a responsible partner in the vegetable food chain, Vilmorin-Mikado is committed to helping better nourish people everywhere. Our wide range of unique, original seeds is distributed on five continents in more than 100 countries. Vilmorin-Mikado has more than 1,000 employees and recorded sales of €230 million in 2022-2023, of which 15% was entirely devoted to research. World leader in carrots and witloof chicory, Vilmorin-Mikado is also a major player in salads, tomatoes, sweet peppers, kabocha squashes, daikon radishes and bunching onions. Nearly three centuries ago, Vilmorin-Mikado's founders began our Tree Seeds work, which actively contributes to rebuilding sustainable forests.

Limagrain is an agricultural cooperative and an international seed group owned by 1,300 farmers located in Auvergne (in the center of France). Present in 49 countries and with 9,335 employees, the Group breeds, produces and distributes field seeds, vegetable seeds and agri-food products. Focused on the genetic progress of plants, Limagrain is the fourth largest seed group worldwide.
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