Function
Based at the headquarters in La Ménitré (35 minutes from Angers city center, 30 minutes from Saumur) and reporting to the Global Customer Service Director, your role will be to ensure Customer Service for our clients all over the world ; North and South America, European Agronomists (except France), Middle East and Asia Customers.
Main Goal
1. Team Management and Leadership
As a manager, your role will be to lead, support, and foster the professional growth of your team (including 10 permanent and 2 fixed-term employees). You will be responsible for setting objectives, monitoring performance, and cultivating a positive, collaborative work environment—especially during peak periods—while promoting a culture of excellence.
2. Operationnal Management
Ensure the end-to-end processing of orders, from initial entry all the way to invoicing and payment collection, following the rules and established processes. This includes organizing and prioritizing orders, anticipating needs, securing timely deliveries, and—when necessary—handling customer complaints.
3. Project management, Coordination, and Reporting
Contribute to the implementation of company strategy (covering areas such as IT tools, safety and service quality). You will be responsible for monthly activity reporting and will collaborate cross-functionally with the sales, supply chain, finance, and quality teams to optimize the customer experience.
What we expect of you
You've got a Bachelor or a Master's degree in international business or a related field, and possess at least 5 years of experience in customer service or international trade—ideally within the agri-food, agricultural, or industrial sectors. Furthermore, you've been sucessfully entitled with a managerial role in the past and would know how to support your team. Proactive and adaptable, you are able to handle various situations with a balance of empathy and firmness. You will leverage your leadership skills to successfully execute assigned projects and guide your team through periods of change. As a skilled communicator, you are proficient in English and skilled at fostering connections among team members (any other language, as French, would be an asset).
Your benefits and working environment
- Salary depending on the profile (€40k – €55k), Manager status (FR 'cadre').
- Working hours: Daily package (211 worked days/year), with 14 to 19 days off in addition to the legal 5 weeks of paid vacations
- Profit-sharing and incentive bonuses, management bonus (up to 1.5 months’ salary).
- Benefits : Family health insurance, on-site company restaurant, works council advantages (holiday vouchers, gift vouchers, discounted tickets, etc.), and free on-site activities.
- Furthermore, by joining the company, you will become part of the Limagrain Group—an organization that offers opportunities for a long-term career.
Recruitment process
- 1 HR Interview (online)
- 1 Manager Interview (online or on-site)
- 1 Director Interview (on-site with a tour)