Job Description
Posting Start Date:  7/10/26
Offer ID:  2405
Unit:  Vilmorin-Mikado
Job Title:  Customer Service Manager France & EU H/F
Job Location:  La Ménitré
Contract type:  Permanent
Job Description: 

Main Goal

1. Team management and team building (~40%)

As a manager, your role will be to lead, support, and foster the growth of your team (8 permanents and 2 fixed-term staff members). You will be responsible for setting objectives and monitoring performance, fostering a positive, collaborative work environment (particularly during peak periods), and promoting a culture of excellence.

 

2. Monitoring and managing direct orders for France and for distributors in EU (~40%)

Ensure end-to-end order processing, from entry to invoicing and payment collection, in compliance with established procedures. Organize and prioritize orders, anticipate needs, secure deliveries, and handle customer complaints as required.

 

3. Strategic steering, coordination, and reporting (~20%)

Participate in implementing the corporate strategy (safety, service quality, etc.). Handle monthly activity reporting and collaborate cross-functionally with the sales, supply chain, finance, and quality teams to optimize the customer experience.

 

Additional notes

Replacement due to relocation of the previous manager.

What we expect of you

You have a Bachelor or Master degree in business or a related field, and have at least 5 years of experience in customer service or international trade, ideally within the agri-food, agricultural, or industrial sectors. You're also recognized for a successful management experience. Proactive and adaptable, you are able to handle situations with a balance of empathy and firmness. You will leverage your leadership skills to successfully execute assigned projects and guide your team through periods of change. With great communication skills, you are proficient in French and English and skilled at fostering connections among team members.

 

Your benefits and working environment

  • Salary over 13 month (€40k–€55k), 'Cadre' status.
  • Flexible working hours : Daily package (211 days), including 14 to 19 extra days-off (RTT) il addition to the legal 5 weeks / per year.
  • Profit-sharing and incentive bonuses, management bonus (up to 1.5 months' salary).
  • Benefits: Family health insurance, company restaurant, Works Council (perks as holiday vouchers, gift vouchers, discounted tickets, etc.), and free on-site activities.
  • Finally, by joining the company, you will become part of the Limagrain Group, offering opportunities for long-term career development.

Recruitment process

  • 1 Screening interview with the recruiter (via video call)
  • 1 Technical interview with the manager (via video call or on-site)
  • 1 Final interview with the Sales Director and HR Manager (on-site)
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Information at a Glance
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Vilmorin-Mikado is a Franco-Japanese seed producer that has specialized in creating, producing, and selling vegetable seeds for professionals since 1743. As a responsible partner in the vegetable food chain, Vilmorin-Mikado is committed to helping better nourish people everywhere. Our wide range of unique, original seeds is distributed on five continents in more than 100 countries. Vilmorin-Mikado has more than 1,000 employees and recorded sales of €230 million in 2022-2023, of which 15% was entirely devoted to research. World leader in carrots and witloof chicory, Vilmorin-Mikado is also a major player in salads, tomatoes, sweet peppers, kabocha squashes, daikon radishes and bunching onions. Nearly three centuries ago, Vilmorin-Mikado's founders began our Tree Seeds work, which actively contributes to rebuilding sustainable forests.

Limagrain is a global company with deep local roots. Our parent company is an agricultural cooperative based in the Limagne-Val d’Allier plain, in the heart of Central France’s Auvergne region, while we are an international seed and agri-food group with some 9,600 employees working in 53 countries. As the 4th largest seed company in the world, we achieved sales of 2.522 billion euros in 2023-2024, with additional sales of 729 million euros from activities carried out in collaboration with our strategic partners.
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