Role overview
In the International Customer Service Specialist role, you will be a part of a small but dedicated Export Customer Service Team, together with 4 other representatives and 1 coordinator. You will report directly to the Customer Service Manager. If you enjoy working in an international environment on a commercial and sustainable mission and at the same time you enjoy offering our customers optimal service, then you are the colleague we are looking for.
Our Customer Service department sits at the heart of the organization. As a key player in our daily operations, you’ll be the link connecting Sales, Planning, Processing, Finance, Marketing, and Quality. Together, we strive to deliver an exceptional experience to our customers—every single time.In this role, you and your team ensure that our vegetable seeds reach customers on time, in perfect condition, fully compliant with regulations, and in the most efficient way possible. Customer satisfaction is our top priority, and you’ll play a major part in achieving it.You’ll work with a range of systems, including our ERP, BI tools, MS Office, CRM, and specialized transport and phytosanitary software to keep our processes running smoothly.
Main Goal
You are an independent, energetic professional with a can‑do mindset. You thrive in a dynamic environment and enjoy working collaboratively across teams. Flexibility, customer focus, and a proactive attitude come naturally to you, and you’re not afraid of a good challenge.
With Dutch as our main internal language and English essential for our international operations, strong communication skills in both are key. You also have a keen eye for improvement—your ideas for optimizing processes and enhancing our way of working are highly valued.
Candidate profile
We’re looking for someone who combines the right mindset with the right skills. To thrive in this role, you’ll need:
- Minimum HBO level education or MBO lever 4 (specialist)
- Minimum 3 years of experience in international commercial organization.
- Hands-on experience with ERP and CRM systems
- Knowledge of export and customs documentation, including phytosanitary regulations, certificates of origin, and Incoterms
Your benefits and working environment
- 25 days paid holidays (by full time employment)
- 13 days paid ATV (by full time employment)
- Vitality leave to facilitate sustainable employability (number of days depending on age)
- Holiday allowance of 8,33%
- Flexible working hours (depending on the job)
- Lease-a-bike to promote sustainable employability
- Discount on collective health insurances with CZ and Nationale Nederlanden
- Commuting allowance according to the CLA for Horticultural Seed Companies
- Free fresh fruits
- Free fresh vegetables to take home in the growing season
- CLA for Horticultural Seed Companies
- Career opportunities within Limagrain Group (access to all vacancies, locally & abroad)
- Leaning & Development opportunities (Limagrain Group)
- Working with passionate colleagues
- Active Employee Association (regular events, e.g BBQ & Padel)
Recruitment process
Our recruitment process consists of two interviews.
The first interview focuses on understanding the candidate’s background, experience, and motivation for the role, as well as assessing overall fit.
The second interview is more in-depth and explores role-specific skills, competencies, and alignment with the team and company culture. A final decision is made following this stage.
Candidates may be asked to complete an assessment designed to evaluate role-specific skills.