At Hazera, Customer Service is at the heart of everything we do. Together with colleagues from Sales, Planning, Processing, Production, Quality, Finance and Marketing, we make sure our vegetable seeds reach customers around the world on time, in perfect condition and fully compliant with international regulations.

As an International Customer Service Specialist, you'll become part of a small, dedicated and enthusiastic team where collaboration, ownership and customer satisfaction come first. You'll be the connecting link between our customers, internal stakeholders and logistics partners, ensuring every order is handled with care from the moment it is received until the final delivery.

If you enjoy working in an international environment, like solving challenges together with colleagues and get energy from providing outstanding customer service, we'd love to meet you!

Responsibilities

• • Manage the complete customer order lifecycle from order entry through final delivery.
  • Review customer orders, clarify requirements and process them accurately in our ERP system.
  • Be the primary point of contact for customers and Sales Managers throughout the order process.
  • Coordinate order fulfilment with Commercial, Planning & Control, Production, Processing, Quality Control, Finance, Marketing and Management.
  • Work closely with freight forwarders, shipping lines and customs brokers.
  • Prepare and manage export documentation, including customs documentation, phytosanitary certificates, Certificates of Origin and other required export documents.
  • Coordinate international air and sea shipments while balancing service, transit time and cost efficiency.
  • Monitor shipments and proactively keep customers informed.
  • Coordinate commercial, sample and breeding programme exports.
  • Manage seed return processes when required.
  • Support post-sales activities to ensure an excellent customer experience.
  • Work with ERP, CRM, BI tools, Microsoft Office and specialised transport and phytosanitary software.
  • Identify opportunities to improve processes and contribute to continuous improvement across the team.

Candidate profile

We're looking for someone with a positive mind set and full of energy who enjoys taking ownership and thrives in an international environment. You're proactive, customer-focused and enjoy working with colleagues across different departments to find the best solutions.

You communicate easily with different stakeholders, stay calm when priorities change and always keep the customer at the centre of everything you do. You enjoy improving the way things work and see challenges as opportunities to make a difference.

• MBO level 4 or HBO working and thinking level.
• At least 3 years of experience in an international commercial environment with export processes.
• Experience coordinating international air and sea shipments.
• Knowledge of export and customs documentation, including phytosanitary certificates, Certificates of Origin, Incoterms and Letters of Credit.
• Experience working with ERP, CRM and BI systems and Microsoft Office.
• Strong communication skills in Dutch and English.
• Experience within the seed industry is an advantage.
• Strong organisational skills with excellent attention to detail.

Your benefits and working environment

• 25 vacation days and 13 ATV days (full-time).
• Vitality leave.
• Holiday allowance of 8.33%.
• Flexible working hours (depending on the role).
• Lease-a-bike scheme.
• Collective health insurance discounts.
• Commuting allowance according to the applicable CLA.
• Free fresh fruit.
• Free fresh vegetables during the growing season.
• Learning & Development opportunities.
• Career opportunities within the Limagrain Group.
• An active employee association with regular events.
• An international working environment with passionate and committed colleagues.

Recruitment process

Our recruitment process consists of two interviews (we may deviate from this process in particular cases, in which you will be informed in advance.)
The first interview focuses on understanding the candidate’s background, experience, and motivation for the role, as well as assessing overall fit.
The second interview is more in-depth and explores role-specific skills, competencies, and alignment with the team and company culture. A final decision is made following this stage.

Candidates may be asked to complete an assessment designed to evaluate role-specific skills.