Job Description
Posting Start Date:  6/6/26
Offer ID:  2250
Unit:  HM Clause
Job Title:  Customer Service Officer
Job Location:  Hyderabad
Contract type:  Permanent
Job Description: 

Function

Customer Service

Main Goal

Leverage the customer Support activities to sales team & Customers as per company policy.

Support sales team and is responsible for aiding assistance with respect to information sharing and support to customers regarding products / services.

Job description

Collaborate with customers, Sales team, Sales Planner, Finance, S&OP, Supply Chain

Provide necessary information to sales team as and when required.

 Order placement to dispatch follows up for the assigned regions/customers.

Communicate with sales team regarding delivery timelines and update on open order status

Stock transfer process and proper documentation (Internal & External)

Strictly follow sales return policy guidelines and follow the process

Credit Note against, Sales return, schemes, discounts etc.

Sales Loss / Opportunity capturing in the system.

What we expect of you

  • Preferably JDE knowledge
  • Having good knowledge of MS Office (Excel)
  • Data Entry
  • Timely responses
  • Good relationship with the stakeholder functions
  • Good presentation and communication skills

Skills

Accountability
Collaboration
Entrepreneurship
Respect
Communication
Computer Skills
Customer Service
Customer Focus
Listening Skills
Managing for Results
Problem Solving/Analysis
Product Knowledge
Sales Team Support
Sense of Urgency
Technical Skills
Teamwork

Your benefits and working environment

  • Career Growth
  • Diversity and Inclusion
  • Gender Equality
  • Employee Wellness
  • Training and Development
  • Safer Workplace
  • Rewards and Recognition

Recruitment process

HM.CLAUSE committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive 

  • Profile Screening
  • Phone screening
  • Interviews - 3 rounds
  • Offer Discussion
  • Offer Letter Issue
  • Background Verification
  • Pre Employment Medical Checkup
  • Onboarding
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Information at a Glance
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HM.CLAUSE, Business Unit of Group Limagrain, is an innovative global leader in the development, production, and commercialization of vegetable seeds. HM.CLAUSE belongs to the top 5 vegetable seed entities in the world. With over 2,000 varieties in more than 20 vegetable crops, HM.CLAUSE provides innovative solutions to growers worldwide. HM. CLAUSE is a company committed to diversity and inclusion.

Limagrain is a global company with deep local roots. Our parent company is an agricultural cooperative based in the Limagne-Val d’Allier plain, in the heart of Central France’s Auvergne region, while we are an international seed and agri-food group with some 9,600 employees working in 53 countries. As the 4th largest seed company in the world, we achieved sales of 2.522 billion euros in 2023-2024, with additional sales of 729 million euros from activities carried out in collaboration with our strategic partners.
About us